We are no longer offering Car Hire Excess Insurance

For all queries that are not of a claims nature or to purchase an insurance policy on the phone, please contact us:

Email: [email protected]
Telephone: 0343 6580 268

(Monday – Friday: 08:30 – 18:00
Saturday: 09:00 – 17:00
Sunday and Bank Holidays: Closed

Or write to us at:
ROCK Insurance Group
Customer Services Department
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

We endeavour to respond to all written queries within two working days.

Your right to complain

We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:

If you wish to make a complaint about the sale of this policy, you can write to:

The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex,
RH10 1DQ.
Alternatively, you may call 0343 658 0268
email: [email protected]

If you have a complaint about a claim or our service, on a policy purchased on or after 15 December 2022, you can contact our Customer Relations Manager by:

Emailing: [email protected].

Alternatively, you can write to:

Customer Relations – Car Hire Excess
Inter Partner Assistance S.A.
The Quadrangle
106-118 Station Road
Redhill
Surrey
RH1 1PR.

If you have a complaint about how a claim has been handled on a policy purchased  between 11 June 2020 to 14 December 2022, you should contact:

Reactive Claims Limited
PO Box 353, 
ALTON 
GU34 9LE 
Email: [email protected]

If you are still not satisfied you can contact the Financial Ombudsman Service:

Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London, E14 9SR

Telephone: 0800 023 4567

Email: [email protected]